Does surprising and delighting customers make you a happy camper? Are you a natural problem-solver? This might be the place for you!
We're looking for a world class Technical Customer Support Analyst to join our team. You'll be working directly with the library staff who use our tools every day to enhance patrons’ library experience, and helping them navigate, configure, and support our products.
How you’ll make an impact:
In this role you'll be working directly with the public library staff who use our tools every day to enhance patrons’ library experience. You’ll be helping them navigate, configure, and support our products, as well as playing a pivotal role internally as representative of the customer voice.
A typical day in the life of a BiblioCommons Customer Support Specialist will include:
What you’ll bring to the team:
What can you expect from us?
BiblioCommons is a Toronto based software company that builds SaaS solutions for public libraries. Located in the heart of the fashion district at Spadina and Adelaide, we have a team of 70+ people that are passionate about making public libraries accessible, delightful and engaging.
We’re serious about innovation and our user base is growing. We have a community of over 8 million users in close to 200 libraries across the continent and the globe.
We’ve got an amazing team. Our employees are smart, dedicated and fun, and we have a high level of collaboration within and between our project teams. Our office has demo sessions every Friday, followed by social time, and we hold company events throughout the year, like hackathons and all-staff activities.
We’re a different kind of technology company for libraries, and a great place to work.
BiblioCommons is an equal opportunity employer. Accommodations are available upon request to support your participation during all stages of the recruitment process.